Managing a Global Team Essay
Global Human Resource Management
MANAGING A GLOBAL TEAM: GREG JAMES
AT SUN MICROSYSTEMS, INC.
Overview of SUN Microsystems Inc.
Sun Microsystems I nc. (SUN) provided companies with complete information technology (IT) solutions that included hardware, software, storage and services. One of Sun ’ s competitive strategies had been to form global teams in order to provide excellent and prompt support to its client at any hour of the day.
Greg James is the global manager of SUN located in Santa Clara, USA. H e leads a global team of
45 people composed of members in France, India, the UAE and the US. James ’ team serves Sun’ s enterprise customers in Asia and Europe.
1. Situational Analysis
James’ s …show more content…
2.2 Alternative options and considerations
The case has pointed ou t that James should spend more face -to-face interactions with his teams in France, the UAE and India by traveling to each site more frequently or reduce face -to-face interaction with everyone including the US team. James also considered multiple all -team meetings throughout the week in order to increase communication across cultural and national boundaries.
James was now concerning whether he had managed the team in a right way. The Open Work
environment has both positive and negative outcome. Employees can work at anywhere they like and customers can meet the demand at any time. However, James has to find way s to balance the key issues listed above.
As a global manager, he should deal with uncertainty effectively and efficiently, knowing customers by providing the best personal experience, balancing tensions and a ppreciating diversity.
In the HS Holdings incident, we can see that there is not enough and clear procedures for the members at SUN to handle the emergency which definitely make the customer relationship gone worse. And there are many problems are actually existed among the global team s a s well. Here are some recommendations for James to consolidate the customer relationship and manage the conflicts happened among his